• Awesome training and development opportunities
• Start date Monday 25^th July 2022!
• Competitive salary + benefits

Fisher and Paykel are the world's most human-centred appliance brand
With a culture of open innovation, with people working collaboratively to find ideas that connect with their customers and respect the planet. Drawing on deep insights on the life lived around appliances, they create brands, products, services, and ecosystems that customers and users truly value.

With a values-based approach – Curious | Innovative | Sustainability minded | Trusted | Generous are at the centre of everything they do.

Connecting people to purpose – We create moments of delight together in the heart of the home. Sustainably enhancing the quality of people’s lives. Now and for future generations.

We have a highly engaged Retail and Builder Support team that delivers an exceptional service to our business customers, every day across Australia and New Zealand.

This can only be achieved through the support of a comprehensive and well-designed training program to ensure our team is job-ready on day one.

Benefits of working at Fisher and Paykel Appliances include:

• Shift patterns to suit your lifestyle
• Medical and life insurance cover
• Study and Parental leave
• The opportunity to grow

What you will do

Our Retail and Builder Support team is responsible for managing and assisting with all types of service-related enquiries. This role will liaise on behalf of our Retailer builder customers for New Zealand and Australia, and may include taking inbound phone calls, dealing with email-based enquiries, and developing key relationships with customers. You will proactively manage these relationships to ensure we are always one step ahead, and that we delight our customers with any time-critical service requirements, ensuring their jobs are completed on time and within service agreements.

Shift Pattern - these are fully remote roles. 

We have 2 roles to fill, with the shift patterns as below. The hours of work for these positions are fixed and cannot be changed.

First Shift Pattern – 1 Position available

Tuesday – Saturday (Tuesday-Friday 12.30pm - 9pm, Saturday 9am-5:30pm)

Second Shift Pattern – 1 Positions available

Monday to Friday, 1:30pm-10pm

About you

You bring relevant experience in a fast-moving and customer-focused environment, that could be from many disciplines, such as Construction (admin and service delivery focus), Appliances, Complex Contact Centre, or something similar! Key to your success is your excellent computer and system skills, your planning and prioritisation skills to ensure we meet agreed deadlines and maximise our efficiencies and effectiveness. You are resilient, you know that sometimes things happen that are out of your control, but your resilience sees you remain cool under pressure to solve the problem at hand. You are also engaging, you know how to deal with stakeholders, business owners and decision-makers, to ensure what you promise, is delivered!

People would describe you as welcoming, solutions-focused, resilient with a lovely and engaging personality!

What you’ll get in return

Apart from a competitive salary, you’ll receive access to a fantastic benefits program, a supportive, energised, and welcoming culture, excellent career prospects, the chance to work remotely, buddy support and ongoing training. We’re a sociable bunch and enjoy team building activities.

Most importantly, we provide a fun, inclusive and supportive team environment for you to thrive in.