Head of Support Services - Greenlane, Auckland
Lead and support a team of receptionists and administrators, helping them thrive in their roles.
Handworks is on the hunt for an experienced and strategic Head of Support Services to lead our admin team and drive operational excellence across our busy clinics. If you love building strong teams, improving processes, and making a meaningful impact, we want to hear from you!
About Us
At Handworks, we’re more than just a healthcare provider—we’re a family. Our multidisciplinary team of 21 hand therapists (physiotherapists & Occupational therapists) is supported by a group of dedicated administrators and receptionists. Together, we deliver top-tier care to our patients while fostering a supportive and collaborative workplace culture. We also have surgeons who consult from our clinic, and we provide administrative support for them.
As part of our team, you’ll be stepping into a company with a 28-year history of growth and evolution. Our admin team includes a mix of long-serving, experienced individuals and fresh talent, creating a diverse environment where knowledge is shared, and everyone contributes to our success.
Your Role
As Head of Support Services, you will:
- Lead and support a team of receptionists and administrators, helping them thrive in their roles.
- Strategically improve workflows to enhance efficiency and support for our therapists.
- Manage team performance with empathy and fairness, encouraging growth and accountability.
- Foster a positive, inclusive team culture where everyone feels valued.
- Oversee operations like inventory management, staffing processes, and compliance with legal standards.
- Spend time across our clinics to stay connected with team dynamics and identify opportunities for improvement.
What You’ll Bring
- Proven experience leading small teams, particularly in reception or administrative roles.
- A knack for building strong team cultures and maintaining high morale.
- Strategic thinking with a continuous improvement mindset.
- Strong attention to detail and fiscal responsibility.
- Flexibility and openness to change, with a forward-thinking approach to challenges.
- Familiarity with New Zealand’s unique ACC system is ideal
Workplace Culture
We pride ourselves on our supportive, collaborative environment. Our admin and reception team works closely together to ensure seamless support for both patients and clinicians. While the work can be fast-paced, we place a strong emphasis on balance, respect, and mutual support. You’ll be joining a team that values adaptability, professionalism, and a good sense of humor!
- Industry
- Medical & Healthcare
- Locations
- Auckland
Auckland
Why work with Paragon? 💎
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True Partnerships, we're not about transactional relationships 🤝
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Proven success recruiting in the contact-centre industry 📞
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Solutions built for your business, not others
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Upholding the businesses and your candidates privacy 🔒
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We use technology to back our processes. Therefore full transparency is assured 🖥️📱💻
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We provide guidance to your hiring managers!
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A unique cost-model, we're not just about the big fee at the end 💰
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We have over 70 years of joint expertise to find you the best and hardest to entice talent across the globe
Partnering with Paragon
As a small business we’re agile and adaptable to meet the expectations of our clients, and our candidates.
Our ethics, honesty, transparency and hands-on approach means we’re always contactable, in tune with what our candidates and clients require and provide updates and advice, along the recruitment journey.
We are inclusive, love having fun and a laugh, we're inquisitive about you as a candidate, and your business as a client, so we ask loads of questions so we can help you as best as we can!
We don’t take ourselves too seriously but take finding your next dream job, as seriously as anything!
At the same time, we are very committed to attracting the best talent for your business, and ensuring your brand speaks volumes for potential employees to join your team.
Check out the candidate journey we take our candidates on, to be their best!
About Paragon Recruitment Ltd
What is a Paragon?
Paragon (n): A person or thing viewed as a model of excellence.
Imagine a 100-carat diamond, Invaluable. Precise. Flawless.
These are the values that drive Paragon. When it comes to recruitment, our mission is to find you that diamond in the rough.
Paragon represents Excellence in Recruitment & HR.
We take the hassle out of recruitment; Using a precise method that focuses on quality to deliver invaluable candidates for our clients.
Head of Support Services - Greenlane, Auckland
Lead and support a team of receptionists and administrators, helping them thrive in their roles.
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